Mitos Hisense Centre
206, Ikorodu Road, Palmgrove Bus Stop, Lagos
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Mitos Hisense Centre
206, Ikorodu Road, Palmgrove Bus Stop, Lagos
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
AfriArtisans.com is the Nigeria’s No 1 home renovations and artisans company, providing an all in one platform for the best artisans professions, tools and materials for home and office owners. Our platform gives users the opportunity to find and hire professional artisans, browse remodeling ideas, shop for products and book for apprenticeship programs.
Our “Platform” is made up www.afriartisans.com and all of the related websites, mobile apps, products, software, services, programs, and networks offered by Afri Artisans, including our plug-ins and browser extensions.
The terms “we,” “us,” “our,” or “Afri Artisans” refer to the “Afri Artisans Limited,” and their corporate affiliates. By “you,” we are referring to visitors and users of any part of our Platform.
The term “merchant” includes sellers and vendors of products available on the e-commerce marketplace on the Platform.
We collect personal information that you provide us, from third parties, and automatically when you use our Platform. We collect information associated with your device using cookies and similar technologies. We may also receive information about your location.
Information You Provide Us
We collect information that you provide us, including your account and profile information, content you submit or post to our Platform, your purchase information, your communications, and information you provide to us as part of surveys and contests.
Account and Profile Information. When you create an account on our Platform, we collect information you provide us, like your name, email address, interests, gender, age, and profile information. If you are a professional, you may also provide us information related to your business, including a business description and areas served.
Purchases. If you purchase or sell products or services or make or receive payments within our Platform, we collect certain information in order to complete your purchases, sales, and payments, such as your phone number, address, and payment method (for example, credit card or bank account information). If you participate in our Trade Program or Business Program, you may be asked to provide proof that you are eligible for the program or for a tax exemption.
Surveys and Contests. If you participate in our surveys, contests, or promotions, we will collect the information you provide to us.
Information from Others
We collect information that others make available to us, including information from other platforms, publicly available information, information from other users of our Platform, information from our partners, service providers, and corporate affiliates, and information from third-party sites.
Other Platforms. We may receive information about you from third-party platforms when you allow the third-party platform to share this information with us or allow Afri Artisans to obtain this information from the third party. For example, we may receive information such as your name, email address, and profile photo when you sign-up for our Platform through Facebook, Google, or Apple. We may also receive information about you when you upload your contacts from your third-party email service; use our Platform (or a third-party integration on our Platform) to manage your calendar on another platform or to manage and send communications (e.g., email or text messages).
Publicly Available Information. If you are a professional, or merchant we may collect information about you from publicly available sources and where permitted by applicable law or, with your permission, make it available as part of our Platform. For example, we may receive your name and contact information from industry associations and dealer networks in which you participate and display your affiliation with these organizations. We also may collect and display the details of any license you have using publicly available records.
Other Users and Customers. Others may post content on our Platform that includes information about you (for example, as part of photos, stories, and reviews) or provide us your information in connection with using our Platform (e.g., to manage their business, organize photoshoots of their projects, participate in referral programs, and to advertise through our Platform). In order to enhance the quality of our Platform, professionals and sellers on our Platform may provide us information about your engagement with them, including whether you have contacted them or responded to them, whether your project has been completed, and whether you have received a product you have ordered. If you are a professional or merchant, Platform users and visitors may provide us with feedback and public reviews about you.
Our Partners and Service Providers. We may receive information about you from our partners and service providers. For example, our payment processors may update your payment information, advertising partners may help us send communications to your address, and third parties may help us prevent fraud by verifying your contact information. In addition, our banking partner that issues the Afri Artisans credit card(s) may provide us with information regarding whether you have such a card, related to any card reward or loyalty program, or resulting from prescreening you for card offers.
Afri Artisans Limited. In accordance with applicable laws and subject to this and additional privacy policies, Afri Artisans Limited entities may receive information about you from other Afri Artisans Limited entities.
Automatically Collected Information
Each time you access the Platform, information is sent to our server by your Internet browser or app and stored in our log files. We collect information about your use of our Platform, including your search activity, the pages you view, the date and time of your visit, and if you use our browser extensions, the content you interact with on third-party sites (for example, if you save an image from a third-party site to your Afri Artisans account), and how you navigate and interact with a page or screen. We also collect information that your device provides to us in connection with your use of our Platform, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, and requested and referring URLs.
Cookies and Similar Technologies
We will receive your device’s location if you enable this through your browser or mobile device. We may infer your general location from your IP address. You may also choose to provide us your location information by inputting this information in our Platform, including in your Afri Artisans settings, Ivy settings, or when you checkout as a shipping or billing address.
We use the personal information we collect to provide, support, and personalize our Platform and to communicate with you about our Platform (on and off our Platform). The ways we do this include the following:
If you provide us information about your contacts (for example, when you sign up for our Platform through Facebook), in order to facilitate a more connected experience, we may inform your contacts who have accounts on our Platform that you also have joined our Platform and follow them on your behalf so that you may view their public activities on our Platform.
We may use your communications generally for quality assurance purposes and training, and to improve our products and services. We may use your communications to understand and help manage the quality of requests received, and responses sent, by professionals and sellers on our Platform and to provide them with feedback. We may use automated technology to review your communications and improve user experience.
We may use your log-in information, cookie information, device information, IP addresses, and other information to identify you and log your use across devices, our Platform, and third-party sites. We may use this information to personalize your experience on our Platform.
For your convenience, we and our payment processors will store information about the payment method you use in connection with the Platform. Note that while our payment processors may store your complete credit card number, Afri Artisans does not. You may remove or change your payment method on Afri Artisans through your settings. If you would like to change your payment method, you can do so using payment settings.
If you make purchases on Afri Artisans as a visitor and subsequently create an account, for your reference, we will make information available to you about any prior purchases completed using the email address for your account.
If you are a client, we use your information to show you all of your payments, as well as invoices, proposals, retainers, and similar documents on a per-project basis.
We do not rent or sell your personal contact information (such as your email address associated with your account registration) to third parties to use for their direct marketing purposes. We share personal information in the following ways:
Platform Visitors and Users
One of the main purposes of having a Afri Artisans account is to share home renovation and design ideas with others. Through Afri Artisans, others have the ability to find, contact, view, and follow your profile and public activity on Afri Artisans (for example, if you “like” content on our Platform or if you create an ideabook and do not mark it private) and link it to your username. You can customize your Afri Artisans profile and whether users may follow you through your Afri Artisans settings. Your Afri Artisans content (for example, ideabooks, photos, notes on others’ photos, projects, discussions, and social media profiles), followers, and others you follow are publicly viewable on the Platform and open to comments by other Afri Artisans users. If you would like to make certain of your content private, please refer to the settings. If you are a professional, or merchant on Afri Artisans we may also display the following information in order to help visitors and users evaluate you: aggregated information on our Platform about your Platform activity (e.g. response rate), and information that is publicly available from third parties.
Professionals, Merchants, and Other Businesses on our Platform
Service Providers and Partners
In addition, we may share information about you with third-party platforms when you allow the third-party platform to receive this information from us or allow Afri Artisans to share this information with the third party. Our Platform may include third-party social media features and other third-party plug-ins and widgets. When these features are displayed on our Platform, they are operated or hosted by third parties. We are not responsible for these third parties and third-party platforms, so please carefully review their privacy policies and your permissions granted to these third parties and platforms. For example, you may sign-up for our Platform through Facebook, Google, or Apple.
Advertisers and Ad Networks
We use advertising networks and partners to serve advertisements for us and other businesses, including interest-based advertising, on third-party sites and to assist us in evaluating the effectiveness of our advertising. We may also work with advertising networks and partners to serve ads on our Platform and to communicate with you at the addresses they have for you. We may provide advertising networks, advertising partners, and businesses advertising on our Platform with aggregate information but other than hashed information or device identifiers, we do not disclose your name, contact information, or other personal information. For example, we may provide a hashed version of your email address or other information to advertising networks (e.g., Facebook and Google) to serve advertisements to you or others. To opt-out of the use of your information for this purpose, please send a request as provided under the Contact Us section.
Corporate Affiliates and Business Transfers
An essential part of our services that you sign up for when you create an account on our Platform is to receive communications from us or our professional partners through email, phone call, and text message, or through our Platform. If you use our mobile app, these communications also include push notifications. We communicate with you about your account, privacy, use of the Platform, including interactions with your content (for example, if others “like” your ideabook, respond to your comment, or if you earn a badge on our Platform), news relating to the Platform, its features and industry developments, and communications concerning promotions run by us or third parties. We also ask for your feedback about your experience in connection with our Platform or about your home renovation and design plans. In accordance with applicable law, we or our professional partners may send you marketing communications (e.g., with tips, offers, and similar services). These communications may feature us, our Platform, co-branded products and services, professionals, merchants, and other businesses on our Platform.
If you provide us your phone number, we and our professional partners may call you or send you text messages to help you with using the Platform (e.g., to discuss your home remodeling or design project, to find professionals, or to assist with your order or if you are a professional, to find products or to provide you tips about your professional profile). If you are a professional or other business, we may use your contact information (whether publicly available or provided to Afri Artisans) to call and otherwise contact you about our Platform, including to market and sell our products or services or those available on our Platform.
You may change your communication preferences at any time through your Houzz settings if you have a Afri Artisans account and you may also opt-out of similar types of marketing emails from us directly through the email. To opt-out of our text messages at any time, you can follow the instructions provided in the text message, which typically is to reply “STOP.” You may opt-out of sales and marketing phone calls from us by letting us know during the call or by contacting us as described in the Contact Us section. Please be aware that you cannot opt-out of receiving necessary account- and privacy-related messages from us. If you wish to stop receiving push notifications from us, you can turn off push notifications for the mobile application in the settings of your mobile device.
Our Platform also allows you and others to send messages and make calls in our Platform, share content with others outside our Platform, and if you make your contact information available, for others to contact you outside of our Platform.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond to your request securely and efficiently.
Even where not legally required, we will use reasonable efforts to complete requests to access or delete your personal information. You may request to receive a copy of your Afri Artisans information through your Afri Artisans settings and clicking on Download a Copy of your Data. You may also access your Afri Artisans by contacting us as provided in the Contact Us section. To request permanent deletion of your personal information, please contact us as described in the Contact Us section or go to your Afri Artisans settings and click on Delete my Afri Artisans Account.
To edit your personal information, you can manage your profile in your Afri Artisans ssettings. You may also contact us about correcting or updating your personal information (including your marketing preferences) using the methods provided in the Contact Us section. We will consider your request in accordance with applicable laws.
We will keep your personal information only for as long as necessary to fulfill the purposes for which we are processing your personal information unless the law permits or requires us to retain your personal information for a longer period. For example, we may need to keep your personal data to provide services on our Platform or to defend future legal claims. We also will retain de-identified information after your account has been deleted. Information you have shared with others will remain visible after your account has been deactivated or deleted and after the information has been deleted from your own profile or account. We do not control information or content that others have copied out of our Platform. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time, and we may maintain copies of this information as part of our business records.
Our Platform is intended for general audiences and is not directed to children under 18. We do not knowingly collect personal information from children under 18. In the event that we learn that we have collected personal information from a child under age 18, we will take reasonable steps to delete that information. If you become aware or believe that a child has provided us with personal information, please contact us as provided in the Contact Us section.
We use reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.
Afri Artisans may process your personal data among affiliates of the Afri Artisans outside your local jurisdiction. Many of Afri Artisans ‘s third-party processors also are based in different jurisdictions.
Access and Choice
Nigerians and West Africans individuals have the right to obtain our confirmation of whether we maintain personal information relating to them.. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate personal information, should direct their query as provided in the Contact Us section.
You can manage your profile and settings within our Platform.
Nigerians and West Africans with privacy inquiries or complaints should please contact us first as described in the Contact Us section.